Citizen Charter

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This Service Charter has been prepared in line with the Government’s reform agenda and in the spirit of being responsive to effective service delivery, transparency and accountability.

This service charter spells out BNR’s mandate and highlights the services offered and requirements therein. The Charter lists some of the activities and service centers where the said services can be accessed and where applicable the guiding legal instruments.

The development of this Charter signifies the Bank’s commitment to serve its clientele and improving its service delivery.


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2016 Document Date Download
BNR_CITIZENS_CHARTER_2015 13.05.2016
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